ВЕЛЕС

Privacy Policy

1. Who processes your data

The controller of personal data of users of the "ВЕЛЕС" mobile application (the "App") is ИП "Ильтяков Дмитрий Владимирович", tax ID 450101092804, registration number 304450129900150, address: 641570, Курганская обл., Частоозерский р-н, с. Частоозерье, ул. Октябрьская, 151 (the "Controller", "we").

This Privacy Policy (the "Policy") explains what data the App collects about you, why we need it, who we share it with, how long we keep it and how you can control it.

The Policy covers the mobile application and the related services of the Controller. It does not cover third-party services you may open from the App: those have their own privacy rules.

By using the App you confirm that you have read this Policy.

2. What data we collect

Account data. The phone number or email address you receive the sign-in code at, and your name if you provided one.

Order data. Delivery address, fulfilment and payment method, order contents, order comments, the recipient's contact phone number.

Loyalty data. Bonus balance, accruals and redemptions, promo codes you used, if the loyalty programme is enabled in the App.

Technical data. Device model and operating system version, App version, device language, IP address, the device identifier used to deliver push notifications, crash reports and in-app events.

Location data. Approximate or precise coordinates, if you granted access to location: they are used to pre-select the nearest store and to calculate the delivery zone. You can withdraw the permission in your device settings at any time and the App will keep working.

Payment data. Card details are never entered in the App and never reach the Controller: payment is processed by the payment provider. The Controller only receives the payment outcome: whether it succeeded, the amount, the date and the payment method.

We do not collect special categories of personal data (such as health or religious beliefs) and do not ask you to provide them.

3. Why we process data

  • registering you and signing you in, identifying you as a user;
  • accepting, processing, charging, delivering and handing over orders;
  • informing you about the order status and contacting you about it;
  • running the loyalty programme: accruing and redeeming bonuses;
  • customer support and handling your requests;
  • sending service messages and push notifications and, with your consent, messages about discounts and promotions;
  • keeping the App available and secure and preventing fraud;
  • complying with the Controller's statutory obligations, including accounting and tax records.

4. Legal basis

We process data based on your consent, on the necessity to perform the sales contract concluded when you place an order, and on our compliance with legal obligations under applicable data protection law.

Consent to marketing messages is given separately and can be withdrawn without giving up the App.

5. Who we share data with

We do not sell personal data and do not share it with third parties for their own purposes. Data is shared only to the extent needed to run the App and fulfil your order:

  • the technology platform the App runs on: it operates the application, servers and storage and acts on the Controller's instructions;
  • delivery services and couriers: the recipient's name, phone number and address, and the contents of the shipment;
  • payment providers: the amount and payment identifier required to take the payment or issue a refund;
  • notification, email and SMS providers: the device identifier, email address or phone number needed to deliver the message;
  • public authorities: in the cases, scope and manner required by law.

Any party we engage processes the data on the Controller's instructions, is bound by confidentiality and applies protection measures no lower than those required by law.

6. How we protect data

Access to data is limited to the staff and contractors who need it for their work. Data travels between the App and the server over a secure channel; passwords and confirmation codes are stored in an irreversibly transformed form. No service can guarantee absolute security of data transmitted over the internet, so please never share your confirmation codes with anyone.

7. How long we keep data

Account data is kept while your account exists in the App, and after deletion it is destroyed as described in section 8.

Records of placed and paid orders are kept for the periods required by law for accounting and tax documents, even if the account has been deleted. After account deletion such records are kept anonymised: they are no longer linked to your name, phone number or email address.

8. How to delete your account and data

You can delete your account yourself, right in the App: the "Profile" section, the account deletion item, confirmation by code. The account and the data linked to it are deleted immediately and cannot be restored.

The detailed procedure and the list of what is deleted and what is retained are on a separate page: https://admin.mobiusapp.ru/l/5XOWGPHV/account-deletion

9. Your rights

You have the right to:

  • obtain information about the processing of your personal data;
  • request rectification, restriction or erasure of data that is incomplete, outdated, inaccurate or processed unlawfully;
  • withdraw your consent to the processing of personal data;
  • opt out of marketing messages and turn off push notifications in your device settings;
  • lodge a complaint with the competent data protection authority or a court.

To exercise these rights, write to us using the contacts in section 11. We reply within the period required by applicable law.

10. Children

The App is not intended to be used on their own by persons below the age at which applicable law allows them to consent to the processing of personal data. If you learn that a child has provided us with their data without the consent of a parent or guardian, please tell us and we will delete that data.

11. How to reach us

  • Email: i@levyuzhakov.ru
  • Phone: +79823951110
  • Postal address: 641570, Курганская обл., Частоозерский р-н, с. Частоозерье, ул. Октябрьская, 151

12. Changes to this Policy

We may update the Policy, for example when new features appear in the App. The current version is always available at https://admin.mobiusapp.ru/l/5XOWGPHV/privacy. We notify users about material changes through the App.