This page explains how to delete your account in the "ВЕЛЕС" mobile application and what happens to your data afterwards.
The account is maintained by ИП "Ильтяков Дмитрий Владимирович", tax ID 450101092804, registration number 304450129900150, address: 641570, Курганская обл., Частоозерский р-н, с. Частоозерье, ул. Октябрьская, 151.
Option 1. Delete the account in the app
- Open the "ВЕЛЕС" app and sign in to your account.
- Go to the "Profile" section.
- Choose the account deletion item.
- Confirm the deletion with the code sent to your phone number or email address.
The account is deleted immediately after confirmation. Deletion cannot be undone and the data cannot be restored.
Option 2. Send a request if the app is no longer installed
If you no longer have the app, write to us from the email address or phone number registered in the account:
- Email: i@levyuzhakov.ru
- Phone: +79823951110
- Postal address: 641570, Курганская обл., Частоозерский р-н, с. Частоозерье, ул. Октябрьская, 151
State that you ask to delete your account in the "ВЕЛЕС" app and include the phone number or email address it is registered to. We delete the account within the period required by law and no later than 30 days from your request, and tell you when it is done. We only ask for extra details when we need to confirm that the request comes from the account owner.
What is deleted
The following is permanently deleted together with the account:
- account details: name, phone number, email address;
- saved delivery addresses;
- active sessions and sign-in confirmation codes;
- cart contents and saved items;
- the bonus account: the balance and the history of accruals and redemptions;
- the link between your device and the account, after which push notifications stop.
Unused bonuses are forfeited when the account is deleted and are not restored, including if you register again.
What is retained and why
Records of placed and paid orders: contents, amount, date, payment and delivery method. They stay with the Controller because the law requires accounting and tax documents to be kept and settlements with customers to be evidenced. The retention period is set by law.
After the account is deleted these records are kept anonymised: an order is no longer linked to your name, phone number or email address, and it is not possible to tell who placed it.
Backups that may still hold the data at the moment of deletion are overwritten in the normal rotation cycle and are not used to restore deleted accounts.
What happens next
You can keep using the app as a guest or register again: that will be a new account, without the previous order history and bonuses.
How we handle your data is described in the privacy policy: https://admin.mobiusapp.ru/l/5XOWGPHV/privacy